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Freshdesk Logo (Freshdesk: Customer Support Software & Ticketing System)

How can I change the Logo of my Freshdesk Account?

You could rebrand your Freshdesk Account by changing the Helpdesk Logo and Favicon. To update your Logo, please navigate to Admin–>Portals–>Portal Name–>Change Logo/Favicon. You could upload the image of your Logo or Favicon and Save it to rebrand the Logo of your Freshdesk Account.

Rebranding your Support Portal to reflect your Theme

You can customize your portal to reflect your theme and give your users a memorable customer experience with Freshdesk. You can put up your logo and favicon and paint your self service portal in your brand colors. The Sprout and Blossom plans give you basic customization options such as customer portal customization and access to our extensive freshplugs gallery. If you’re on the Garden plan or higher, you can also perform CSS customizations and the Estate plan lets you customize every inch of your support portal.

Quick guide to perform basic helpdesk setup in your support portal:

  • Log in to your support portal as an administrator.
  • Go to the Admin > General Settings > Helpdesk.

Settings Section

  • Type in the Name for your help desk under Helpdesk Name. This name is what your agents and customers will be seeing on the top fold of the portal.
  • Setup a Primary Language for your support portal. Your customers will see your support portal in this language.
  • If your plan supports multiple languages, you can set up secondary languages under Supported Languages. Learn more about helpdesk languages here.
  • Select a date format that suits your needs under Date Format.
  • Choose the timezone of your location under Time Zone.
  • The Next Ticket ID # is the number given to the next ticket that comes into your helpdesk. You can set it as #101 if you already received 100 issues in your support email or your old helpdesk.
  • Hit Save once you are done setting up your helpdesk. If you would like to access your portal settings page, click on Edit Portal instead.

Quick guide to perform basic rebranding in your support portal:

  • Log in to your support portal as an administrator.
  • Go to the Admin tab > Support Channels > Portals.
  • Click on the portal you would like to rebrand (see image below)
  • Scroll down to the Portal Rebranding section to rebrand your portal
  • The logo of your support portal appears on the top fold near your portal’s name.
    • You can upload your company logo by clicking on Change logo.
    • Your logo should be of size 50×50 pixels.
  • Favicon is the image that appears on the browser tab near the title of the page.
    • You can fashion a favicon image of size 16×16 pixels and upload it to your support portal.
  • If you would like to take your customers to your website (or anywhere you wish) when they click your logo set up your Linkback URL.
  • Fill in your helpdesk phone number under Helpdesk Phone.
  • You can also change the fonts and colors for links, form elements etc by clicking on the Customize portal button. But before you go ahead and play with the colors, make sure that you save all the changes you already made in this page.
  • After the color & font customizations are done, you can preview the customizations and hit Save to see the changes reflected in your portal immediately. If you are not done yet, you can just save your work and continue later. You can always click on reset to go back to the default colors if things become messy.

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Updated: June 6, 2018 — 6:59 am

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